• Physical products: No money refund for change of mind after delivery. Replacement may be provided only for damaged, defective, or wrong items, subject to verification.
• Digital products / ebooks: No refund after delivery/access is granted through My Library.
• Cancellations: Allowed only before dispatch, subject to the rules below.

COD physical orders: You may request cancellation before dispatch by contacting us at brainbudzz@gmail.com or +91 9310063904. Approval depends on fulfilment stage.

Prepaid physical orders: Cancellation before dispatch may be possible, but a deduction that varies by product value may apply. The applicable deduction will be confirmed before the cancellation is processed.

Digital / soft-copy orders: Once payment is successful and access is granted, cancellation/refund is not available. Orders containing digital items are not eligible for customer self-service cancellation after access/delivery.

For prepaid physical cancellations, customers must contact us directly. Cancellation is not automatic.

We do not provide money refunds for delivered physical products for change of mind, preference, or “not needed” reasons.

Replacement may be considered only if:

• The product is damaged, defective, or wrong; and
• You contact us within 7 days of delivery at brainbudzz@gmail.com or +91 9310063904; and
• You provide a mandatory unboxing video and clear supporting proof.

Proof requirements:

• Unboxing video is mandatory.
• Video should clearly show the package condition, opening process, and the issue.
• Missing, incomplete, unclear, or edited proof may lead to refusal of the claim.

Inspection & replacement process:

• Contact us first. Do not send products back without instructions.
• If the claim appears valid, we will guide the next steps during communication.
• After we receive the returned product, we will inspect it and record our own unboxing/inspection video.
• If all expected items are received and the claim is validated, we will place the replacement order.
• If any item is missing from what is returned, only the items actually received will be considered for replacement. BrainBudz is not accountable for missing products/items that were not received back.

Costs:

• Whether return shipping is arranged/reimbursed is decided during communication if the claim and proof are valid.
• If the issue is confirmed as BrainBudz’s fault, BrainBudz will bear the forward replacement logistics cost.
• If the claim is not validated, BrainBudz may decline replacement and related costs.

These rules apply to both prepaid and COD orders.

• If delivery fails and re-sending is requested, re-delivery charges may apply and will be confirmed case-by-case before resending.
• If the customer requests a refund instead of re-delivery for an undelivered product, deductions may include the delivery charge and a handling/cancellation fee. Both will be confirmed case-by-case before refund processing.

Digital/ebook purchases are delivered through My Library to the purchasing account after successful payment.

Once access/delivery is granted:

• No refund
• No cancellation
• No exchange for physical product unless BrainBudz expressly agrees in writing for an exceptional case

Unauthorized sharing, reselling, or redistribution of digital content is strictly prohibited and may result in access revocation without refund.

Where a refund is approved, it is processed manually through the relevant payment channel. Refund timing depends on the bank/payment provider after BrainBudz initiates it. Cancellation approval does not automatically mean an instant refund.

Email brainbudzz@gmail.com or WhatsApp/call +91 9310063904 with:

• Order ID
• Registered account email
• Product name(s)
• Issue description
• Unboxing video/proof for damage/wrong-item claims

We respond as soon as reasonably possible.

• Physical products: No money refund for change of mind after delivery. Replacement may be provided only for damaged, defective, or wrong items, subject to verification.
• Digital products / ebooks: No refund after delivery/access is granted through My Library.
• Cancellations: Allowed only before dispatch, subject to the rules below.

COD physical orders: You may request cancellation before dispatch by contacting us at brainbudzz@gmail.com or +91 9310063904. Approval depends on fulfilment stage.

Prepaid physical orders: Cancellation before dispatch may be possible, but a deduction that varies by product value may apply. The applicable deduction will be confirmed before the cancellation is processed.

Digital / soft-copy orders: Once payment is successful and access is granted, cancellation/refund is not available. Orders containing digital items are not eligible for customer self-service cancellation after access/delivery.

For prepaid physical cancellations, customers must contact us directly. Cancellation is not automatic.

We do not provide money refunds for delivered physical products for change of mind, preference, or “not needed” reasons.

Replacement may be considered only if:

• The product is damaged, defective, or wrong; and
• You contact us within 7 days of delivery at brainbudzz@gmail.com or +91 9310063904; and
• You provide a mandatory unboxing video and clear supporting proof.

Proof requirements:

• Unboxing video is mandatory.
• Video should clearly show the package condition, opening process, and the issue.
• Missing, incomplete, unclear, or edited proof may lead to refusal of the claim.

Inspection & replacement process:

• Contact us first. Do not send products back without instructions.
• If the claim appears valid, we will guide the next steps during communication.
• After we receive the returned product, we will inspect it and record our own unboxing/inspection video.
• If all expected items are received and the claim is validated, we will place the replacement order.
• If any item is missing from what is returned, only the items actually received will be considered for replacement. BrainBudz is not accountable for missing products/items that were not received back.

Costs:

• Whether return shipping is arranged/reimbursed is decided during communication if the claim and proof are valid.
• If the issue is confirmed as BrainBudz’s fault, BrainBudz will bear the forward replacement logistics cost.
• If the claim is not validated, BrainBudz may decline replacement and related costs.

These rules apply to both prepaid and COD orders.

• If delivery fails and re-sending is requested, re-delivery charges may apply and will be confirmed case-by-case before resending.
• If the customer requests a refund instead of re-delivery for an undelivered product, deductions may include the delivery charge and a handling/cancellation fee. Both will be confirmed case-by-case before refund processing.

Digital/ebook purchases are delivered through My Library to the purchasing account after successful payment.

Once access/delivery is granted:

• No refund
• No cancellation
• No exchange for physical product unless BrainBudz expressly agrees in writing for an exceptional case

Unauthorized sharing, reselling, or redistribution of digital content is strictly prohibited and may result in access revocation without refund.

Where a refund is approved, it is processed manually through the relevant payment channel. Refund timing depends on the bank/payment provider after BrainBudz initiates it. Cancellation approval does not automatically mean an instant refund.

Email brainbudzz@gmail.com or WhatsApp/call +91 9310063904 with:

• Order ID
• Registered account email
• Product name(s)
• Issue description
• Unboxing video/proof for damage/wrong-item claims

We respond as soon as reasonably possible.