This policy applies to physical product orders. Digital/ebook products are not shipped; they are delivered digitally through My Library after successful payment.

We primarily fulfil orders within India. Delivery feasibility depends on courier serviceability for the provided address.

• Orders are typically prepared/dispatched within 2–5 business days after confirmation.
• Business days exclude Sundays and public holidays, unless otherwise stated.
• Dispatch timing may vary during high-demand periods or due to stock/fulfilment checks.

• Estimated delivery: 5–10 business days after dispatch.
• Actual delivery time may fluctuate based on distance from our fulfilment point, courier partner capacity, weather, local restrictions, and address accuracy.
• Timelines are estimates, not guarantees.

Please ensure your name, phone number, and full delivery address are accurate. Delays or failed deliveries caused by incorrect/incomplete details are the customer’s responsibility.

Where tracking details are available, they may be shared by email or through your order account status as updated by our team. Order status updates are managed operationally and may not be instantaneous.

Cash on Delivery may be available only for eligible physical products/orders. COD is not available for digital products or carts containing digital items.

If a delivery attempt fails:

• Re-delivery may be chargeable.
• For prepaid and COD orders, re-delivery charges are confirmed case-by-case before resending.
• If refund is requested instead of re-delivery for an undelivered product, delivery charge and a handling/cancellation fee may be deducted and will be confirmed before processing.

If you receive a damaged, defective, or wrong physical product:

• Contact brainbudzz@gmail.com or +91 9310063904 within 7 days of delivery
• Share order details and a mandatory unboxing video with clear proof
• Wait for instructions before returning anything

Do not assume a return address. Return instructions are shared only after review.

Eligible digital products are made available in My Library for the purchasing account after successful payment. No physical shipping applies.

This policy applies to physical product orders. Digital/ebook products are not shipped; they are delivered digitally through My Library after successful payment.

We primarily fulfil orders within India. Delivery feasibility depends on courier serviceability for the provided address.

• Orders are typically prepared/dispatched within 2–5 business days after confirmation.
• Business days exclude Sundays and public holidays, unless otherwise stated.
• Dispatch timing may vary during high-demand periods or due to stock/fulfilment checks.

• Estimated delivery: 5–10 business days after dispatch.
• Actual delivery time may fluctuate based on distance from our fulfilment point, courier partner capacity, weather, local restrictions, and address accuracy.
• Timelines are estimates, not guarantees.

Please ensure your name, phone number, and full delivery address are accurate. Delays or failed deliveries caused by incorrect/incomplete details are the customer’s responsibility.

Where tracking details are available, they may be shared by email or through your order account status as updated by our team. Order status updates are managed operationally and may not be instantaneous.

Cash on Delivery may be available only for eligible physical products/orders. COD is not available for digital products or carts containing digital items.

If a delivery attempt fails:

• Re-delivery may be chargeable.
• For prepaid and COD orders, re-delivery charges are confirmed case-by-case before resending.
• If refund is requested instead of re-delivery for an undelivered product, delivery charge and a handling/cancellation fee may be deducted and will be confirmed before processing.

If you receive a damaged, defective, or wrong physical product:

• Contact brainbudzz@gmail.com or +91 9310063904 within 7 days of delivery
• Share order details and a mandatory unboxing video with clear proof
• Wait for instructions before returning anything

Do not assume a return address. Return instructions are shared only after review.

Eligible digital products are made available in My Library for the purchasing account after successful payment. No physical shipping applies.